Who we are
We may collect some information about you, as described in this Policy, but you control how much you share about yourself, as noted in the consent box on the checkout page.
- You must be 16 to give consent. We do not knowingly allow the purchase of our goods or collect information from children under 16 years of age.
- We do not sell your personal information. However, we may share such information with our vendors and suppliers in connection with providing the services needed to manage and complete the order.
- If we use a third party to assist us in the order process, they will be bound to protect your information in line with this policy. We may collect, use and share aggregate, anonymous information about our users.
- In certain legal situations, we may be compelled to disclose your personal information.
- If you are outside of South Africa, you understand and agree that we may store your information in South Africa.
We strive for compliance with, the EU-US Privacy Shield Principles, EU-GDPR principles and the Swiss-US Privacy Shield Principles (the “Privacy Shield Principles”) regarding the collection, use, sharing, and retention of personal information from the European Union and Switzerland.
We may ask you for personal information. We collect only the personal data relevant to providing you with a service and use your information just to ensure the fulfilment of this service. You may have also opted into agreeing to receive marketing information from Childrens House. If you did not opt-in for marketing emails, mailings and notifications, you should not receive them. If you consented in error, please contact us to remove you from those lists. You are free to refuse our request for your personal information, with the understanding that we may be unable to process your order without this information. We do not sell your private information to outside parties.
Personal information comes to us in many different ways, such as:
- Purchase a product from us
- Register on the website
- Submit questions
- Email us
- Submit pricing requests on the checkout page
- Enter a drawing or contest
Personal data we may collect (if applicable) includes the following:
- Email address
- Postal address
- Phone number and/or mobile number
- Products shopped
Your credit card number, CVV, etc., is held securely by our credit card processor which cannot be accessed by Childrens House.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use “cookies” to collect information about you and your activity on our site. A cookie is a small piece of data that our website stores on your computer and access each time your visit so we can understand how you use our site and serve you content based on preferences you have specified.
We may employ software and other resources from third-party companies and individuals on our websites. For example, these companies could be processors, payment partners, analytics providers, and other content partners. These third parties have access to your personal information only to perform specific tasks on our behalf.
Any information accessed by these third-party technologies is governed by the privacy practices of those third-party technologies. Childrens House does not control and is not responsible for the collection of information by such third-party technologies.
To help ensure that your personal information is safe and secure, we use state of the art security systems to encrypt your data details, making it virtually impossible to be read over the internet.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide with accessing or ordering through the Services.
Aligning with the efforts of the EU-GDPR, if there is any break of your personal data, we will notify the appropriate resources within 72 hours.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Links to Other Sites
If you are under 16 years of age, no information should be submitted to us without the consent of a relevant parent or guardian.
Note to Parents
These Services are not directed specifically at children under the age of 16. We will not knowingly collect or use personal information from anyone under the age of 16. Assure that your child does not give us personal information online without asking your permission.
Data Storage and Retention
This data is processed and retained in South Africa. Childrens House uses and retains personal information you provide to do one of the following:
- Order processing: Any data collected from order processing will be maintained for a period of time deemed necessary for the management of that order. It will not be used for marketing purposes.
- Marketing efforts: If you consented to be marketed to, your personal data will be retained for the period of 12 months and then deleted.