Who we are

Thank you for shopping at Childrens House.  We care about your data, and it is vital that you know that we realize your personal data is important to you also. This privacy policy details how your data is used, what your rights are and how you control the use of your personal information. This privacy policy informs you of the efforts we are making to protect your data and display the integrity in the way we handle it. We will not sell or pass your personal information without your clear consent. If you have questions or concerns about your personal data, please contact us info@childrenshouse.co.za

We may collect some information about you, as described in this Policy, but you control how much you share about yourself, as noted in the consent box on the checkout page.

  • You must be 16 to give consent. We do not knowingly allow the purchase of our goods or collect information from children under 16 years of age.
  • We do not sell your personal information. However, we may share such information with our vendors and suppliers in connection with providing the services needed to manage and complete the order.
  • If we use a third party to assist us in the order process, they will be bound to protect your information in line with this policy. We may collect, use and share aggregate, anonymous information about our users.
  • In certain legal situations, we may be compelled to disclose your personal information.
  • If you are outside of South Africa, you understand and agree that we may store your information in South Africa.

We strive for compliance with, the EU-US Privacy Shield Principles, EU-GDPR principles and the Swiss-US Privacy Shield Principles (the “Privacy Shield Principles”) regarding the collection, use, sharing, and retention of personal information from the European Union and Switzerland.

Personal Information

We may ask you for personal information. We collect only the personal data relevant to providing you with a service and use your information just to ensure the fulfilment of this service. You may have also opted into agreeing to receive marketing information from Childrens House. If you did not opt-in for marketing emails, mailings and notifications, you should not receive them. If you consented in error, please contact us to remove you from those lists. You are free to refuse our request for your personal information, with the understanding that we may be unable to process your order without this information. We do not sell your private information to outside parties.

Personal information comes to us in many different ways, such as:

  • Purchase a product from us
  • Register on the website
  • Submit questions
  • Email us
  • Submit pricing requests on the checkout page
  • Enter a drawing or contest

Personal data we may collect (if applicable) includes the following:

  • Name
  • Gender
  • Username
  • Password
  • Email address
  • Postal address
  • Phone number and/or mobile number
  • Products shopped

Your credit card number, CVV, etc., is held securely by our credit card processor which cannot be accessed by Childrens House.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use “cookies” to collect information about you and your activity on our site. A cookie is a small piece of data that our website stores on your computer and access each time your visit so we can understand how you use our site and serve you content based on preferences you have specified.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired services without access. This policy covers the use of cookies only between your computer and our website.

Third-Party Services

We may employ software and other resources from third-party companies and individuals on our websites. For example, these companies could be processors, payment partners, analytics providers, and other content partners. These third parties have access to your personal information only to perform specific tasks on our behalf.

Any information accessed by these third-party technologies is governed by the privacy practices of those third-party technologies.  Childrens House does not control and is not responsible for the collection of information by such third-party technologies.


To help ensure that your personal information is safe and secure, we use state of the art security systems to encrypt your data details, making it virtually impossible to be read over the internet.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide with accessing or ordering through the Services.

Aligning with the efforts of the EU-GDPR, if there is any break of your personal data, we will notify the appropriate resources within 72 hours.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Links to Other Sites

Our websites may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot assume responsibility for their treatment of your personal information. This privacy policy only covers our website and privacy practices.

Children’s Privacy

If you are under 16 years of age, no information should be submitted to us without the consent of a relevant parent or guardian.

Note to Parents

These Services are not directed specifically at children under the age of 16. We will not knowingly collect or use personal information from anyone under the age of 16. Assure that your child does not give us personal information online without asking your permission.

Data Storage and Retention

This data is processed and retained in South Africa. Childrens House uses and retains personal information you provide to do one of the following:

  • Order processing: Any data collected from order processing will be maintained for a period of time deemed necessary for the management of that order. It will not be used for marketing purposes.
  • Marketing efforts: If you consented to be marketed to, your personal data will be retained for the period of 12 months and then deleted.

Changes to our Privacy Policy

At our discretion, we may update or change our privacy policy from time to time. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around the most current privacy and personal information policy.

Important – why do I have to accept the terms of this privacy policy?

This Privacy Policy provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to us or not. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our Processing of your indirect personal information (cookies, connection, and system information) in the manner set out in this Privacy Policy. If you wish to register on the website or ask us to provide a service to you (i.e., a product purchase, newsletter or new product details, etc.) we will need additional direct personal information (e.g., name, address and email address) from you. If you are under 16, we ask you to contact your parent or legal guardian, for your express consent to collect and use this Personal Information. This Personal Information will be used only for the purposes for which you gave it to us.