Childrens House Shipping Policy


Shipping Policy

Thank you for visiting and shopping at Childrens House. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within the working day.  Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Standard Courier 1-3 business days R79 for orders under R750 – Western Cape

R99 for orders under R750 – KwaZulu-Natal

R89 for orders under R750 -Gauteng

R109 for orders under R750 – Rest of South Africa

Free for orders over R750

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Orders will not be sent until a proof of payment has been received.

Customs, Duties and Taxes

Childrens House is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Childrens House is not liable for any products damaged or lost during shipping. If you received a damaged order, please contact us within 7 days to file a claim with the shipment carrier.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We do ship outside of South Africa, please contact us by email for a quotation.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.